Payment Support

Use this support path for Telegram Stars purchases made through the Settlenova bot.

How to contact support

Email support@settlenova.com from the address used for your Settlenova account.
Include your Settlenova account email, Telegram username or user id if known, package name, approximate payment time, and the issue you see.
Do not send card numbers, passwords, Telegram login codes, API tokens, or screenshots containing secrets.

What Settlenova can review

Invoice status, pre-checkout approval, successful payment events, wallet lots, subscription period, refunds, cancellations, and notification failures.
Duplicate payment delivery or replay symptoms where a charge appears more than once.
Cases where a payment succeeded in Telegram but the Settlenova balance did not visibly change.

Telegram support boundary

Telegram support cannot resolve purchases made inside this bot. Settlenova is responsible for reviewing bot purchase issues and refund/cancellation requests for this service.